VW UK Customer Care can tell you it's entire service history, providing it was done at a VW dealer.Hi Guys, Im new to this forum so a hi from me in Wakefield UK
Interesting reading, I have just aquired a 58 plate late 2008 2.0 Tdi Auto with 4motion with 98,000 miles, looks from the service book and all the literature/receipts/vhc's I have with it, its never had a belt
its been serviced by JCT600 its whole life so im a little disapointed that they have never mentioned a new belt, Auto gearbox oil change or haldex oil change, No ticks in the service book to indicate its ever been changed or even advised..
its also interesting to read that only the UK has the or ?? years belt changes and not just a mileage change, my service book says 100.000 miles, luckily its not snapped, but I was a little worried of its age
Needless to say its in today for all 3 doing (not at JCT either)
Great forum by the way lots of usefull info
ChrisG
Cambelt Service Schedule On A VW Tiguan TDI
I got confirmation from VW UK today about the service schedule of the cambelt. I have Tiguan 2011 20TDI, and my friend's Tiguan is a 2010, which the dealer said was the same schedule as mine before I got confirmation from VW.
2009 owners of the TDI have a different service schedule for the cambelt, and it is 120,000miles or four years; VW UK changed the plan for the cambelt for the TDI in 2010, so owners of 2010 TDI engines should get this confirmed by VW UK as to if their cambelt service is 120,000miles or 140,000miles 4 or 5 Years respectively as it's too close to the change over a date to chance going an extra 20,000miles or 1year on the cambelt service. 2012's have different engines from what I hear, so I would seek advice if you have a later engine or petrol as this could be Diesel specific. Can this be pinned somewhere, please?
From...
Volkswagen UK Customer Services
Subject:
VW-2014/03-006560
Dear Mr. XXXXXX
Thank you for your recent enquiry regarding the recommended interval for changing the timing belt and tensioner on your
Volkswagen Tiguan. Please accept my apologies for the delay in our response.
I can confirm that the Volkswagen recommendation for the timing belt and tensioner change interval on your vehicle is every five
years or 140,000 miles, whichever comes first. There is no Volkswagen recommendation for the water pump to be changed.
Some of our Retailers recommend changing the water pump simultaneously as the timing belt changes. This is because the water pump is driven by the timing belt and is located in the same area as the engine bay. Therefore any future issues
with the water pump would necessitate the same labour as changing the timing belt. Switching the two components
simultaneously reduces the possibility of incurring further expenses.
I hope this information proves helpful. If we can be of any further assistance, please do not hesitate to contact us on the
number below.
Thank you for contacting Volkswagen UK.
Yours sincerely
XXXXXXX Bains
Customer Relations Advisor
Volkswagen Customer Services Centre
Tel: 0800 083 3914
E-mail: [email protected]
Internet: www.volkswagen.co.uk
2009 owners of the TDI have a different service schedule for the cambelt, and it is 120,000miles or four years; VW UK changed the plan for the cambelt for the TDI in 2010, so owners of 2010 TDI engines should get this confirmed by VW UK as to if their cambelt service is 120,000miles or 140,000miles 4 or 5 Years respectively as it's too close to the change over a date to chance going an extra 20,000miles or 1year on the cambelt service. 2012's have different engines from what I hear, so I would seek advice if you have a later engine or petrol as this could be Diesel specific. Can this be pinned somewhere, please?
From...
Volkswagen UK Customer Services
Subject:
VW-2014/03-006560
Dear Mr. XXXXXX
Thank you for your recent enquiry regarding the recommended interval for changing the timing belt and tensioner on your
Volkswagen Tiguan. Please accept my apologies for the delay in our response.
I can confirm that the Volkswagen recommendation for the timing belt and tensioner change interval on your vehicle is every five
years or 140,000 miles, whichever comes first. There is no Volkswagen recommendation for the water pump to be changed.
Some of our Retailers recommend changing the water pump simultaneously as the timing belt changes. This is because the water pump is driven by the timing belt and is located in the same area as the engine bay. Therefore any future issues
with the water pump would necessitate the same labour as changing the timing belt. Switching the two components
simultaneously reduces the possibility of incurring further expenses.
I hope this information proves helpful. If we can be of any further assistance, please do not hesitate to contact us on the
number below.
Thank you for contacting Volkswagen UK.
Yours sincerely
XXXXXXX Bains
Customer Relations Advisor
Volkswagen Customer Services Centre
Tel: 0800 083 3914
E-mail: [email protected]
Internet: www.volkswagen.co.uk
41 - 60 of 74 Posts
VW UK Customer Care can tell you it's entire service history, providing it was done at a VW dealer.
There's no specific VW requirement ot change the water pump but a couple of reasons I've heard for doing it:So if there is no requirement for the water pump to be changed, why do they offer the fixed price cam belt packages as one with and one without water pump?
1) Might as well change the pump while in there as if it goes later the whole job has to be done again. Think the impeller is plastic and it's not unknown for them to fail
2) The release of the belt tension off the water pump pulley can cause the pump to start leaking
It used to be a relatively small amount extra but I recall seeing it as £150 difference recently.
My CR140 2.0 TDI in my Golf said 110k Miles for the timing belt or 7 years. Funny how different countries have different intervals.
Got this coming up on our car and starting to feel increasingly sore about it .
When the latest EA288 diesel (so the 150 and 184 in the mk1 Tiguan) was introduced is was said the belt was "lifetime". Yet VW UK are still saying 5yrs. Ours will have only done about 30K miles by then so it seems ridiculous, but who would dare defy the recommendation?
And to make it worse the price seems to have generally gone up - even dealers used to have special price offers of £299 + £50 for the pump but now it seems to be a £500+ job.
When the latest EA288 diesel (so the 150 and 184 in the mk1 Tiguan) was introduced is was said the belt was "lifetime". Yet VW UK are still saying 5yrs. Ours will have only done about 30K miles by then so it seems ridiculous, but who would dare defy the recommendation?
And to make it worse the price seems to have generally gone up - even dealers used to have special price offers of £299 + £50 for the pump but now it seems to be a £500+ job.
We see this so, so many times where the marketing people get specs and tend to trim the information to suit their needs. In the info they received there was a comma after the word lifetime with a definition of what that means. a number of years ago Continental, who makes most of these cam belts brought out a new version and their spec sheet called it a 'lifetime' belt, with the additional note of this really means 250K. Same goes for ZF transmissions. They say filled for life, meaning there is no need to check fluid level if there is no lea, but the fluid has a defined lifespan. So BMW, FAC and so on, now claim there is no need to ever change the fluid, since it's filled for life. Great way to sell new cars!
Yes, but I think VW UK is unique in saying the belt needs to be done at 5yrs regardless of how low the mileage is.
Dealers here will tell you there's no mileage limit, what they mean is they don't expect people to reach the upper limit. I've seen 120K, 130K, 140K, 160K all quoted as the upper limit for EA288.
Dealers here will tell you there's no mileage limit, what they mean is they don't expect people to reach the upper limit. I've seen 120K, 130K, 140K, 160K all quoted as the upper limit for EA288.
Some say inspect and go from there. Problem is some belts don't show wear, some do. So, either you change it when advised, or roll the dice.
Bit late in the day for an answer as to the why change water pump debate, but I have come across on more than one occasion the impeller plastic and metal ones coming adrift from the pump shaft. I recommend changing not just for that reason but just belt and braces. the price of the water pump against labour to do the job all over again in a year or two is a no brainer IMHO. Also a lot of the new smaller DSG gearboxes are now filled for life and with out a filter.
Mick
Mick
Another thing to keep in mind on the water pump. the pump is integral to keeping the belt in place and the bearing in the pump has been moving the same amount as the tensioner and any idler pulleys. When you change the belt, you change the tensioner and idlers, why would you trust a used bearing on the pump?
Yeah its a no brainer to change it.... but why give the option of not doing it?Another thing to keep in mind on the water pump. the pump is integral to keeping the belt in place and the bearing in the pump has been moving the same amount as the tensioner and any idler pulleys. When you change the belt, you change the tensioner and idlers, why would you trust a used bearing on the pump?
Money. there are more people that can’t afford to maintain their vehicle than can.
Question for the experts: I have just had the cambelt and water pump changed and note that the engine has a different and slightly louder noise when accelerating. Nothing strange heard with the bonnet up.
No complaints about performance/consumptiion which seem to be about the same.
Would the service require any electronic resets that may account for this? The VW update has continued to be refused.
Thanks
No complaints about performance/consumptiion which seem to be about the same.
Would the service require any electronic resets that may account for this? The VW update has continued to be refused.
Thanks
Fuel timing is a function of the belt tension and if memory servers me right some other settings. This is the last step to be done before the belt cover is replaced.
I have a 2013 2.0 Diesel auto DSG does mine have a chain?
if so do they need changing like the belts pls?
cars done 117000 miles
can't see in service book any mention of timing belt/chain
if so do they need changing like the belts pls?
cars done 117000 miles
can't see in service book any mention of timing belt/chain
If it's the CR140/150 2.0 then it's a Belt. Due at 115k. Or at least checked. The big part may not be the belt but the water pump. Of you do the belt get the full kit with water pump from someplace like Dieselgeek..
I was eyeing to do my CR140 at 100k mostly due to I had a custom tune in it and it saw some track duty.
https://www.dieselgeek.com/products/common-rail-timing-belt-kit-for-vw-golf-jetta-beetle-tdi
I was eyeing to do my CR140 at 100k mostly due to I had a custom tune in it and it saw some track duty.
https://www.dieselgeek.com/products/common-rail-timing-belt-kit-for-vw-golf-jetta-beetle-tdi
whats the CR?If it's the CR140/150 2.0 then it's a Belt. Due at 115k. Or at least checked. The big part may not be the belt but the water pump. Of you do the belt get the full kit with water pump from someplace like Dieselgeek..
I was eyeing to do my CR140 at 100k mostly due to I had a custom tune in it and it saw some track duty.
https://www.dieselgeek.com/products/common-rail-timing-belt-kit-for-vw-golf-jetta-beetle-tdi
my book says Tiguan Sport 2.0BMT 103KW TDI D7A CFFB
although the log book says
158 G/KM and has it down as a match
CR is the Common Rail CR140 is the 2.0 140hp Tdi, CJAA I think it was. Yours is just the lower output and different emsisions. Should be a very similar timing setup as they are virtually the same motor. but yes looking at service intervals it all looks like 120k miles across the board for all the 2.0 TDI motors.
Had the timing belt + water pump changed at VW Dealer on Wednesday & Thursday last week at £549 + £54.85 for MOT. Didn't use the car until Saturday PM to get COVID injection, a round trip of 18 miles. When I got home, there was a smell of diesel from the engine bay, but I couldn't see any obvious leaks. Smell disappeared but returned when I used the car today on a 20 miles round trip.
Phoned the Dealer and was told there would be a £99 Inspection Fee + Repair cost UNLESS it could be shown that the problem stemmed from the timing belt replacement; to add insult to injury, I was told there would be a £15 insurance charge for a courtesy car and the next available appointment wasn't until 1st Feb!
Phoned VW Customer Service with formal complaint, telling them that there was no diesel smell before Tig was repaired and the odds on a separate diesel leak coinciding with the timing belt replacement were ridiculously long. Dealership Technician phoned me back 'We disconnect pipe unions when changing the timing belt, sounds like there's a slight leak that needs tightening. We'll collect the car tomorrow and sort it out, no charges. The person you spoke to is from our Contact Centre and has never worked on a car ...'
If this is honoured, I shall be happy again. If not, there will be no more VW vehicles bought. As we say in Scotland, the Dealer 'must have thought I traveled up the River Clyde on a bike ...'
Steve
Phoned the Dealer and was told there would be a £99 Inspection Fee + Repair cost UNLESS it could be shown that the problem stemmed from the timing belt replacement; to add insult to injury, I was told there would be a £15 insurance charge for a courtesy car and the next available appointment wasn't until 1st Feb!
Phoned VW Customer Service with formal complaint, telling them that there was no diesel smell before Tig was repaired and the odds on a separate diesel leak coinciding with the timing belt replacement were ridiculously long. Dealership Technician phoned me back 'We disconnect pipe unions when changing the timing belt, sounds like there's a slight leak that needs tightening. We'll collect the car tomorrow and sort it out, no charges. The person you spoke to is from our Contact Centre and has never worked on a car ...'
If this is honoured, I shall be happy again. If not, there will be no more VW vehicles bought. As we say in Scotland, the Dealer 'must have thought I traveled up the River Clyde on a bike ...'
Steve
Dealer contact centres have a lot to answer for. I stopped using Mercedes when it became impossible to speak to anyone in the dealership.The person you spoke to is from our Contact Centre and has never worked on a car ...'
With VW, I seem to have struck up a bit of a relationship with the service manager, mainly because everyone else there appears utterly clueless, and last couple of times I've contacted him directly to get the car booked and courtesy car etc (their online system said they didn't have any for 6 weeks).
I was really unhappy to have to replace the cambelt and pump at 25K miles just because the car was 5yrs old. I contacted VW in Germany and they emailed and said it's good for 210,000kms, no need to change early. When I asked so why does VW UK insist it's changed so early, they stopped responding.
41 - 60 of 74 Posts
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