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Hi,
We bought a used 2017 and only the left half of the infotainment touchscreen worked.. I rebooted and did all the usual troubleshooting fixes but nothing helped. I ended up purchasing a refurbished touchscreen and the seller (Original Car Audio) mentioned that the Vin has been cleared and they have an activation code for it and will need to go to a dealer to get it programmed. I got it installed myself and yes it is asking for an activation codeI called a local dealership and they can do it but they are telling me I need the Vin from the car this originally came from... Is this accurate? Do they need that other cars Vin or can they just program it with an activation code? I'm just not sure if getting the Vin from the previous vehicle would be possible...
 
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